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Do you provide 24 Hour Service coverage anywhere in the United States? Yes, we provide coverage 24 hours a day, seven days a week anywhere in the United States, including Puerto Rico. How do you control my costs for emergency repairs after hours? First, we determine if service is actually required. If all troubleshooting attempts fail, we will dispatch service. Our service technicians are advised to correct the immediate problem as quickly as possible, and they are given a strict "not to exceed," within a pre-established limit that our customers are comfortable with. Why should I give USAFM my service call when I can find a local vendor? We have over 5,000 service vendors throughout the United States. Our vendors have been pre-screened to determine a.) that they have appropriate insurance; and b.) that they are the most competent people in the area. Our vendors give up preferential pricing due to the volume of work that they are given. When a retailer hires a local company, they typically pay top dollar for that call! And when you call USAFM we follow-up the call from start to finish. We put your mind at ease. If USAFM's Customer Service Representative is able to talk my manager through the repair without having to dispatch service, how much will it cost me? Nothing. We routinely talk store personal through a problem AT NO COST TO YOU. We want our customer relationships to be long-term, not one-night stands! You service a lot of different items. How much can you really specialize in anything? Your Customer Service Representatives are supported by a team of Product Service Representatives who have been trained to specialize in all areas of facilities maintenance. If I place a service call online through your web site, how will I know if you receive it? Your call is e-mailed instantaneously to your Customer Service Representative's desktop. In addition, you will receive a confirmation by return e-mail that your order was received. In addition to placing my service call online, can I see the status of my call? Coming soon! |
